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The (Online Store) is the internet website and electronic application for (Jazeera Factory for Paints - Limited Liability), referred to later as the (Online Store). This (Online Store) enables the company's customers to obtain the company’s information and products, according to the terms and conditions regulating the use in addition to the country’s regulations regulating these transactions. The company has the right to make any amendment to these terms and conditions from time to time without prior notice to any party, so you must keep up with these terms continuously.
- We at "Jazeera Paints Company" aim to provide our valued visitors through the (Online Store) all the products and offers we market and sell, services we provide, and all that is new regarding our products and prices.
- We strive to display color tones as accurately as possible, but please note that displayed color tones may be different from actual colors due to differences in display screens and lighting levels.
- All that is included in the (Online Store) such as materials, texts, pictures, drawings, designs, forms, files, multimedia, software, and more is owned by Jazeera Paints company and the company reserves all intellectual property rights related to it including copyright and distribution, and it is not allowed to reprint or distribute these materials or amending or using them for commercial, advertising, or personal purposes, or republishing them in any way without obtaining the company’s explicit written and prior approval.
- The customer may not be eligible to benefit from any of the services, products, and offers present in the (Online Store) because the conditions and controls of the service have not been fulfilled, or for any reason the Company deems appropriate, and the company has the right to reject any request submitted to it without giving reasons especially in the following cases:
• Rejection/non-acceptance of the electronic payment process in the (Online Store).
• If the delivery address or contact information is wrong or because the company is unable to reach the customer.
• Unavailability of the product or stock out.
- The user of the (Online Store) is required to register by using valid, current, and complete data, and the customer shall be solely responsible for errors resulting from non-compliance with that. This data includes, but is not limited to: the full name, user's email address, credit card information, etc. Registering on the (Online Store) means full acceptance by the user of the terms and conditions of using the (Online Store) and an agreement to it and the policy of replacement and return.
- We have the right to reject any of the registrations on the (Online Store) at our own discretion and without giving reasons. We also have the right to make the necessary verifications to ensure the information provided by the customer and align it with the registration requirements. Once the customer has finished registering, the validity of the registration continues for an indefinite period and remains subject to the possibility of being suspended or canceled according to the terms and conditions.
- The customer must always ensure that the offers, prices, terms, and conditions mentioned on the pages of the (Online Store) are still valid, as the company reserves the right to change it at any time without prior notice.
- The customer acknowledges that he takes full responsibility for all the obligations arising from his use of the site, and the customer acknowledges his knowledge and approval that the company is not responsible for any technical errors or problems affecting the system - such as defective pricing or determining the required service, and that the company has the right in canceling or correcting the service request whenever this defect is discovered.
- All personal data and information provided by the user will be treated with complete confidentiality, and the company will maintain the privacy of this information in accordance with the existing Privacy Policy (Online Store) on this (link).
- The customer acknowledges and agrees to his knowledge that the company has the right to change prices or products or to cancel them, without prior notice, with the company not assuming any commitment towards the customer, and the customer also acknowledges his responsibility to verify the prices of the products before submitting their request.
The company reserves the right to set the maximum or minimum amount of products that can be purchased per customer or the amount paid for each purchase, according to the company's own discretion.
- The company is keen to present its products at the best prices, but sometimes products’ prices on the (Online Store) may differ from products’ prices in the company's showrooms.
- The customer acknowledges his commitment to all the procedures that he performs through the (Online Store), and the expenses incurred by it. The customer also acknowledges his commitment to review the bill of services or products provided, checking and verifying their authenticity, and when there is an error, he has the right to object to the company through the customer service indicated in the (Online Store) within a period not exceeding three days from the date of receiving the products.
- In the event that the customer makes a mistake in entering the data or information of the service request, he can amend the information through the (Online Store), or communicate with the customer service staff to request for the correction of that data, within a period not exceeding (24) hours from the time the request was registered.
- The company has the right to change these terms and conditions or replace it entirely with other new terms and conditions or replace a page or pages contained on its websites without notifying the customer of that, and the continuity of the customer’s access to the company’s website or its use is considered as approval of the changes that have been made to the (Online Store).
- The company has the right to amend the entire (Online Store) or part of it or to stop it or suspend it temporarily or permanently without prior notice and at any time it deems appropriate. The customer also agrees that the company is not responsible to him or to any other party for any modification, suspension, or stopping of the site.
- The customer is solely responsible for maintaining the confidentiality of his account and his password for registration on the (Online Store), and he agrees to assume full responsibility for all the activities carried out in the name of his account, and he must inform the company of any unauthorized use of his account or any other party’s attempt to breach the standards for safe use on the (Online Store).
- Delivery takes 1-3 working days and costs 25 SAR, and is FREE for orders over 300 SAR(Exclusive Online products are excluded). Please note that there may be a change in the delivery time or cost, you can check the delivery details on your cart page before checkout.
- The company is keen to provide a pleasant and comfortable shopping experience for the customer, but in some cases, there may be some difficulties outside the company’s will, which causes a delay in the arrival time of the order, and the customer will be informed of any expected delay or difficulties that have a fundamental impact on the delivery of ordered goods.
- All services that require product delivery to the customer are required to be within Saudi Arabia, and that the customer can be easily reached.
-The company does not bear any risks related to the products (including the risk of losing or damaging the products) after delivering them to the customer at the address indicated in the order.
- The company relinquishes its responsibility to deliver or compensate the customer for goods that have expired or have been tinted in coloring machines, due to the customer’s delay in receiving them (and the reason for the delay was not due to the company) for a period of (30) thirty days from the date of the purchase order, and in this case, the company has the right to dispose these goods on customer’s account, and refer to the customer for any damage incurred to the company due to this delay.
- These terms and conditions in their interpretation and application are subject to the laws and regulations of the Kingdom of Saudi Arabia, and any dispute between the two parties is referred to the competent judicial authority in the city of Riyadh.