- The (Online Store) is the internet website and electronic application for (Jazeera Factory for Paints - Limited Liability), referred to later as the (Online Store). This (Online Store) enables company's customers to obtain company’s information and products, according to the terms and conditions regulating the use in addition to country’s regulations regulating these transactions. The company has the right to make any amendment to these terms and conditions from time to time without prior notice to any party, so you must keep up with these terms continuously.
- We at "Jazeera Paints Company" aim to provide our valued visitors through the (Online Store) all the products and offers we market and sell, services we provide, and all that is new regarding our products and prices.
- We strive to display color tones as accurately as possible, but please note that displayed color tones may be different from actual colors due to differences in display screens and lighting levels.
- All that is included in the (Online Store) such as materials, texts, pictures, drawings, designs, forms, files, multimedia, software and more is owned by Jazeera Paints company and the company reserves all intellectual property rights related to it including copyright and distribution, and it is not allowed to reprint or distribute these materials or amending or using them for commercial, advertising, or personal purposes, or republishing them in any way without obtaining the company’s explicit written and prior approval.
- The customer may not be eligible to benefit from any of the services, products and offers present in the (Online Store) because the conditions and controls of the service have not been fulfilled, or for any reason the company deems appropriate, and the company has the right to reject any request
submitted to it without giving reasons especially in the following cases:
• Rejection/non-acceptance of the electronic payment process in the (Online Store).
• If the delivery address or contact information are wrong or because the company is unable to reach the customer.
• Unavailability of the product or stock out.
- The user of the (Online Store) is required to register by using valid, current and complete data, and the customer shall be solely responsible for errors resulting from non-compliance with that. This data includes, but is not limited to: the full name, user's email address, credit card information etc. Registering on the (Online Store) means full acceptance by the user of the terms and conditions of using the (Online Store) and an agreement to it and the policy of replacement and return.
- We have the right to reject any of the registrations on the (Online Store) at our own discretion and without giving reasons. We also have the right to make the necessary verifications to ensure the information provided by the customer and align it with the registration requirements. Once the customer has finished registering, the validity of the registration continues for an indefinite period and remains subject to the possibility of being suspended or canceled according to the terms and conditions.
- The customer must always ensure that the offers, prices, terms, and conditions mentioned on the pages of the (Online Store) are still valid, as the company reserves the right to change it at any time without prior notice.
- The customer acknowledges that he takes full responsibility for all the obligations arising from his use of the site, and the customer acknowledges his knowledge and approval that the company is not responsible for any technical errors or problems affecting the system - such as defective pricing or determining the required service, and that the company has the right in canceling or correcting the service request whenever this defect is discovered.
- All personal data and information provided by the user will be treated with complete confidentiality, and the company will maintain the privacy of this information in accordance with the existing Privacy Policy (Online Store) on this "Privacy Policy".
- The customer acknowledges and agrees to his knowledge that the company has the right to change prices or products or to cancel them, without prior notice, with the company not assuming any commitment towards the customer, and the customer also acknowledges his responsibility to verify the prices of the products before submitting their request.
- The company reserves the right to set the maximum or minimum amount of products that can be purchased per customer or the amount paid for each purchase, according to the company's own discretion.
- The company is keen to present its products at the best prices, but sometimes products’ prices on the (Online Store) may differ from products’ prices in the company's showrooms.
- The customer acknowledges his commitment to all the procedures that he performs through the (Online Store), and the expenses incurred by it. The customer also acknowledges his commitment to review the bill of services or products provided, checking and verifying their authenticity, and when there is an error, he has the right to object to the company through the customer service indicated in the (Online Store) within a period not exceeding three days from the date of receiving the products.
- In the event that the customer makes a mistake in entering the data or information of the service request, he can amend the information through the (Online Store), or communicate with the customer service staff to request for the correction of that data, within a period not exceeding (24) hours from the time the request was registered.
- The company has the right to change these terms and conditions or replace it entirely with other new terms and conditions or replace a page or pages contained on its websites without notifying the customer of that, and the continuity of the customer’s access to the company’s website or its use is considered as approval of the changes that have been made to the (Online Store).
- The company has the right to amend the entire (Online Store) or part of it or to stop it or suspend it temporarily or permanently without prior notice and at any time it deems appropriate. The customer also agrees that the company is not responsible to him or to any other party for any modification, suspension, or stopping of the site.
- The customer is solely responsible for maintaining the confidentiality of his account and his password for registration on the (Online Store), and he agrees to assume full responsibility for all the activities carried out in the name of his account, and he must inform the company of any unauthorized use of his account or any other party’s attempt to breach the standards for safe use on the (Online Store).
- The company is keen to provide a pleasant and comfortable shopping experience for the customer, but in some cases, there may be some difficulties outside the company’s will, which causes delay in the arrival time of the order, and the customer will be informed of any expected delay or difficulties that have a fundamental impact on the delivery of ordered goods.
-The company does not bear any risks related to the products (including the risk of losing or damaging the products) after delivering them to the customer at the address indicated in the order.
- The company relinquishes its responsibility to deliver or compensate the customer for goods that have expired or have been tinted in coloring machines, due to customer’s delay in receiving them (and the reason for the delay was not due to the company) for a period of (30) thirty days from the date of the purchase order, and in this case, the company has the right to dispose these goods on customer’s account, and refer to the customer for any damage incurred to the company due to this delay.
The customer has the right to return or exchange products via an application submitted in accordance with the form prepared for that on the company's e-commerce platform, under the following conditions:
1. The replacement or return shall be within the time period indicated in the policy, with the exception of products that have defects or do not conform to agreed specifications or products that have been colored with tinting machines.
2. The return or replacement of the product is required not to be used by the customer, and that the product be in its packaging in the same original condition at the time of purchase.
3. Products must be returned to the same showroom mentioned in the purchase invoice, and the company, with the customer’s consent, to receive the products from the customer and return them in exchange for a deduction of the return value from the customer.
4. To fulfill the return or exchange order, the customer needs to maintain the purchase invoice for the concerned products.
Return or replacement within 30 days from the date of purchase. Exceptions of the return and
1. If the products were manufactured at the request of the customer or according to specific specifications he specified - exceptions are that, there are defects or do not conform to the specifications agreed in the purchase invoice. 2. If a defect appeared on the products due to improper storage by the customer. 3. If the products are colored with tinting machines.
The customer has the right to cancel the purchase request at any stage of the purchase, provided that it is in accordance with the following cancellation conditions:
1. The request for cancellation shall be made before the products leave the company headquarters or any of its branches.
2. In the event that the customer delays receiving the products for a period of 15 days from the date the request reaches the customer’s address, the company has the right to cancel the order and return the purchase amount to the customer after deducting the delivery value of the products
3. The customer has the right to cancel the purchase process without incurring any financial sums, in case the delivery is more than 60 days late from the date of the order and this delay was not due to the customer.
The cancellation of the purchase order policy does not apply if the products were manufactured at the request of the customer or according to certain specifications that he specified, or the products were colored with tinting machines.
1. The response to cancel the replacement and return orders shall be automatically answered by the company within seventy-two (72) working hours.
2. The company is not responsible to compensate the customer if there is a delay in recovering the value of the returned products or the value difference if the products are replaced by ones that are less expensive for a reason not due to the company, for example, if the delay was due to the bank with which the customer deals.
3. The customer has no right to waive his rights to exchange and return under these terms and conditions to anyone else.
- The customer acknowledges and agrees that he has read and understood the content of these Terms and Conditions without having any restrictions, conditions, or reservations.
